Legal
Legal Notices And Policies
Our terms, cancellation and refund rules, payment terms, privacy notice, cookie policy, accessibility statement and modern slavery statement are all collected here. Each one is the version that applies in the country you are reading it from.
The notices
Policies And Statements
- Terms Of ServiceThe terms on which we accept a booking, what each side commits to, and how cancellations and changes are handled.
- Cancellation And RefundsCancel 24 hours or more before pickup for a full refund. Inside that window, or a no-show, and the full fare applies. If we cannot provide the journey, you are refunded in full.
- Payment TermsWhat the quoted figure includes, the currency it is settled in, how the fare is agreed, and why this site collects no card details.
- Privacy NoticeWhat personal information we collect, why we need each piece of it, how long we keep it, and the rights you have over it.
- Cookie PolicyThe one cookie this site sets, what the booking form keeps in your browser, and why there is no analytics to consent to.
- Accessibility StatementThe standard this site is built to, where we know it currently falls short, and how to tell us about a barrier you have hit.
- Modern Slavery StatementThe steps we take to satisfy ourselves that there is no forced or compulsory labour in our operation or in the partners we work through.
- Passenger RightsWhat you are entitled to as a passenger, and how to raise a concern or make a complaint if something falls short.