The Journal
Proof Of Expertise, Not Filler
A small number of pieces on the things that actually matter to the people who use this service: protocol, discretion, the craft of chauffeuring, and the standards behind all three.
Entries
Written By The People Who Do The Work
Not a driver: what a chauffeur is
The difference between a driver and a chauffeur is not the car. It is the judgement, the discretion, and the craft of the absence of jolt.
The Standards Desk
Planning an airport chauffeur journey around your arrival
What a chauffeur team actually needs to know before you fly — and why the details agreed in advance matter more than anything that happens at the kerb.
The Operations Desk
What clients should expect from a vetted chauffeur
Vetting is not a badge on a website. It is a set of things a client should be able to notice on an ordinary Tuesday — and a shorter list of things they should never have to think about at all.
The Standards Desk
How a chauffeur prepares for a journey
By the time the car pulls up, the work is mostly finished. An account of the hour before an ordinary collection — and why almost none of it is visible from the back seat.
The Operations Desk
Discretion and professional conduct
Discretion is usually described as a quality some people happen to have. It is better understood as a set of specific habits, each of which can be taught, watched and enforced.
The Standards Desk